Account & Data Deletion Policy

SKYE ACCOUNT AND DATA DELETION POLICY

Florida-Based Aviation Networking Platform

Last Updated: May 4, 2026

This Account and Data Deletion Policy explains how you can request deletion of your SKYE account and related personal data, and how we handle retention for legal, security, operational, aviation compliance, and technical reasons. This policy supplements the SKYE Privacy Policy, Terms of Service, and Mobile Application End User License Agreement.

1. REQUESTING ACCOUNT AND DATA DELETION

You may request deletion of your SKYE account and associated personal data through the in-app account settings, by emailing info@sky-e.app from the email address associated with your account, or through our web account deletion request page at https://www.sky-e.app/account-deletion.

We may ask you to verify your identity before processing the request in order to protect your account and prevent unauthorized deletion. If we cannot verify your identity, we may be unable to complete the request.

2. WHAT WE DELETE

After verification and subject to the retention exceptions described below, we will delete, de-identify, or anonymize personal data associated with your SKYE account that is no longer required to be retained.

This may include your name, email address, phone number, profile photo, biography, role, preferences, aviation profile details, uploaded documents, account settings, device identifiers, and other profile information associated with your SKYE account.

Some content you contributed may remain visible or retained in limited form where necessary to protect other users, maintain transaction records, preserve platform integrity, support safety and security records, or comply with legal obligations. For example, messages you sent to other users may remain available to those recipients as part of their conversation history, but your account profile may be deleted or anonymized where feasible.

3. CONTENT, LISTINGS, AND TRANSACTION RECORDS

If you posted listings, reviews, ratings, messages, aviation opportunities, aircraft-related content, or transaction-related information, we may delete, anonymize, or restrict that content where feasible. However, we may retain limited records where necessary for fraud prevention, dispute resolution, safety review, accounting, legal compliance, or protection of other users.

Deleted or anonymized content may not be recoverable. You are responsible for exporting or saving any information you need before submitting a deletion request.

4. RETENTION EXCEPTIONS

We may retain certain information where necessary or permitted for the following purposes:

Compliance with applicable law, regulation, legal process, or government request; fraud, abuse, spam, security, or safety investigation; enforcement of our Terms of Service, EULA, Privacy Policy, or other agreements; resolution of disputes, chargebacks, complaints, user claims, or platform misuse; tax, accounting, audit, billing, or transaction records; prevention, investigation, or documentation of illegal charter activity, aviation-related misuse, unsafe conduct, or regulatory concerns; protection of SKYE, our users, and the integrity of the Platform; and backup, disaster recovery, and system integrity purposes.

Retained information will be limited to what is reasonably necessary for those purposes and will be handled in accordance with our Privacy Policy.

5. BACKUPS, LOGS, AND TECHNICAL LIMITATIONS

Residual copies of deleted information may remain in encrypted backups, logs, or disaster recovery systems for a limited period before being overwritten or deleted in the ordinary course of business. Unless a longer period is required or permitted by law, we generally aim to remove or overwrite residual backup copies within 90 days.

During this period, backup copies are not used for active business purposes except where necessary for security, legal compliance, investigation, disaster recovery, or system restoration.

6. THIRD PARTIES, PAYMENTS, AND APP STORES

Deleting your SKYE account does not automatically cancel active subscriptions, free trials, in-app purchases, promoted listings, advertising packages, premium services, or purchases processed by Apple App Store, Google Play, Stripe, or another payment provider.

You are responsible for cancelling any active subscription or paid service through the applicable provider's account settings, billing portal, or marketplace cancellation process before or after deleting your SKYE account.

Third-party service providers may retain certain data under their own legal obligations, security requirements, transaction records, fraud prevention processes, or privacy policies. Where required and technically feasible, we will take reasonable steps to instruct our service providers to delete or anonymize personal data associated with your account.

7. TIMING

We aim to complete verified deletion requests within 30 days, unless a shorter or longer period is required or permitted by applicable law, technical complexity, security review, legal obligations, fraud-prevention needs, dispute-resolution requirements, or backup limitations.

If we need additional time, we may notify you where required by applicable law.

8. REGIONAL PRIVACY RIGHTS

If you are located in the EEA, UK, Switzerland, certain U.S. states, Türkiye, or another jurisdiction with applicable privacy or data protection laws, you may have additional rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or anonymization of your personal data.

You may submit privacy-related requests to info@sky-e.app. We will handle such requests in accordance with applicable law and our Privacy Policy.

9. EFFECT OF ACCOUNT DELETION

After your account is deleted, you may lose access to your profile, listings, messages, saved preferences, aviation profile details, uploaded documents, subscription features, account history, and other Platform functionality.

If you create a new account later, previously deleted data may not be available or recoverable.

10. CONTACT

SKYE Aviation Technologies LLC
Florida, United States
Email: info@sky-e.app